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Contact MyShoesDepot.Com if you have any question. Check out our
"Frequently Asked Questions" section for immediate
answers for your questions.
Customer Service:  myshoesdepot@hotmail.com
Q: What Payment Methods does MyShoesDepot.Com
accept?
A: MyShoesDepot.Com uses Western Union system and wire transfer to accept international payment. Paypal service is unavailable at present because there is no paypal agency in our local city. We will try to apply for it as soon as paypal service available in our town. Anyway,you can trust MyShoesDepot.com by using western union because MyShoesDepot.com is among the most professional online wholesalers in china,supplying more than 300 clients/stores in the USA.We are pursuing long term,mutual beneficial cooperation with all of our clients and respected in Faith,quality,service and prompt update.
We don't take MoneyGram payment, and COD is not an option of payment.
Clike here to learn more about Western Union 
Q: What is the policy of minimum order quantity(M.O.Q)?/Can i mix and match?
A: MyShoesDepot.Com is mainly dealing in wholesales business. Minimum order is 12prs,mixing not more than 3 colors. We require this because we just don't want any mess-up and unpleasure happens after payment. A mixed order with too many styles will probably cause delay and mistake because of hard handling and shoes availability.We really hope u can understand this. We don't take money and then keep asking for replacement and making changes again and again.
Q: Where can i see prices?
A: MyShoesDepot.Com doesn't list prices online because we are dealing with clients all over the world with different currencies and shipping rates. For price info,pls contact our sales dept. All orders will be processed via email or msn messenger. For an efficient communication,pls include the style# and expected quantity of your most interested stuff in your inquiry. Our sales person will get back to u with relative info within 24hrs.
Clike here to learn more about How to Order
Q: Does MyShoesDepot.Com provide dropshipping service?
A: Yes, But we only provide dropshipping service for Jordans,Dunks and Air force ones. Prices for Dropshipping are a little higher than wholesales because of shipping cost and handling. Dropshipping prices are not negotiable. Clients who cancel of keep changing their order will not be allowed for this service anymore.
Q: Are MyShoesDepot.Com's Products Authentic?
A: Honestly speaking,we can't get authentic shoes. Our shoes are with authentic quality(some of them are even from nike authorized factories), but can't be called authentic without nike authorization letter for sales. It is a fact that no suppliers from china can have authentic nike shoes except for nike company. Be careful with those who telling u they are selling authentic shoes at cheap prices. Anyway,we get our shoes only from the biggest factories in china to make sure best quality in all details. If u want to sell our shoes as authentic stuff at your end,u can contact our sales manager MR Bert for reference. Bert is an expert of shoes and will tell u which ones are nike released colors and made with 1:1 authentic level of quality.
Remember:Try to get best quality and right shoes from china,Don't try to get authentic shoes from china.
Q: How does MyShoesDepot.Com determines shoe
pricing?
A: We base our prices on our cost of shoes and shipping as well as the volume of your order.Maybe we are not the best prices provider, but we are surely your best supplier and the most professional wholesalers in china.Price is important but not the only factor for business. U should also take good stock,good faith,speedy service as well as professionality into consideration. Mutual benefit is the basis of a long term,successful cooperation. For bulk order over 100prs, we will try our best to meet your target price as long as it is reasonable. We never say yes to all demands and fail to keep words, other than some suppliers say yes and lower their prices to unreasonable level just want to get your payment first. We don't take such suppliers as competitors because we know clients will finally come back to us as long as we keep good words,and doing good business. We are company operating and have very strong relationship with factories, so we can offer very competitive prices.
Q: How does MyShoesDepot.Com get such collection
of rare and most updated shoes?
A: We have very strong relationship with the biggest factories,who are producing orders for container buyers. We place our order along with their container production some times. As you know, container buyers are always the trend leaders. They get rare sample shoes and send to factory for production.
We also do marketing research via watching ebay,famous sneaker forums(such as nicekicks,sneakerfiles,nikeSB,sneakerfreaker)as well as nike release news everyday to keep ourself on the cutting edge of trends and provide information to our factories. We are always ready to get any useful sneaker info from your end. Check the sites we usually watch here
Q: Is Sample order available at MyShoesDepot.Com?
A: Yes,Sample order is available at sample prices for new clients. But we don't take order mixing with too many styles. Sample order should not be more than 2 colors. U can pick sz but sometimes there may be slight difference with notice. Shipping process for sample order maybe a little slower sometimes because we have to take care of wholesales orders with priority.Sample prices are not negotiable.
Q: Will I get tracking# for my shippment?
A: Yes,tracking# will be provided after shipping,Basically within 24-48prs after payment during business days, except for the uncontrollable situation of strict customs control in china sometimes. But this seldom happens.
Q: How long does it take to receive my order?
A: It usually, on average, takes 7 business days for u to receive your order.Please note that business days do not include weekend and big holidays. We are always trying our best to speed up the shipping as we know only when our clients get their shippment can they sell and return orders with us.
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